Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@brooxieboutique.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@brooxieboutique.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

  • Brooxie Boutique does not accept returns of items that have been worn or subjected to destructive conditions.
  • Panties.
  • Hosiery.
  • Bodystockings.
  • Last Chance Sale items.
  • Sex Gifts, games, candy, tape, or bondage kits.
  • Sexual Wellness products - vibrators, lubes, massage oils, body paints, lotions, candles, soaps, and gels.
  • Wigs.
  • Items with tags removed.
  • Items that smell of cigarette smoke, body odor or perfume.
  • Items that have lotion or body glitter on them.
  • Items that have human & animal/pet hair on them.
  • Items that are soiled or stained.
  • Items that have been laundered.
  • Items not returned in original packaging.
  • Items not returned as a complete set.
  • Gift Cards.

The above items are not eligible for returns and will be disposed of without the customer receiving a refund or store credit.

**Gift Cards are non-refundable or redeemable for cash.


Unfortunately, we cannot accept returns on sale items.

SHOES: Shoes shipped separately to you but they must be returned with everything on your order. Please do not apply tape or labels to the shoe boxes. Wrap in shipping paper or place the box in a shipping bag. A $10 fee will be applied if the shoe box is damaged or missing. There is also a 15% restocking fee for any shoe that is refused or returned without a Return Authorization.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.